BRAIDS BY GRACE
POLICIES & SAFETY GUIDELINES

Thank you for choosing Braids By Grace. Our goal is to provide every client with a professional, comfortable, and enjoyable experience. Please review the following policies and safety guidelines before your appointment.

All services must be booked in advance. Once your appointment is confirmed, you will receive a confirmation message. Please arrive on time for your scheduled appointment. Clients arriving more than 15 minutes late may be asked to reschedule.

Certain services require a non-refundable $30 deposit to secure your appointment.

The remaining balance is due immediately upon completion of your service.

Accepted payment methods include:

• Cash
• Zelle
• Cash App
• Credit/Debit Card 

If you need to cancel or reschedule, please provide at least 24 hours' notice.

Failure to provide adequate notice or missing your appointment without communication may result in:

• Loss of your deposit
• Additional cancellation fees
• Restrictions on future bookings

Unless your service includes a wash, please arrive with hair that is:

• Clean
• Dry
• Fully detangled

Additional preparation, detangling, or cleaning services may incur extra charges.

For the safety and comfort of both the stylist and client, children must remain calm and seated throughout the service. Braids By Grace reserves the right to refuse or discontinue service if a child is unable to remain still.

Braids By Grace is not responsible for lost, stolen, or misplaced personal belongings. Please keep your valuables with you at all times.

Your health and safety are important to us. Please follow these safety instructions during your appointment.

Hot water may be used to seal and smooth braided styles. To prevent burns or accidents:

• Remain completely still during the hot water dipping process.
• Avoid moving your head while the stylist is working.
• Do not touch the bowl, towel, or braids until instructed.
• Notify your stylist immediately if you experience discomfort or excessive heat.

Following these precautions helps prevent splashes, burns, and other injuries.

For your protection:

• Avoid sudden movements while styling tools are being used.
• Keep your hands away from your hair unless instructed otherwise.
• Exercise caution around scissors, razors, needles, hot combs, flat irons, and other professional tools.

Please inform your stylist before your service begins if you have:

• Product allergies
• Scalp sensitivity
• Skin conditions
• Tender areas of the scalp

This information helps us provide a safer and more comfortable experience.

To maintain a healthy environment:

• Please do not attend your appointment if you are feeling sick or experiencing symptoms of illness.
• All tools, equipment, chairs, and workstations are thoroughly sanitized between clients.
• Additional guests are not permitted unless prior approval has been given.

We appreciate your cooperation and understanding of these policies. These guidelines allow Braids By Grace to maintain a clean, safe, and professional environment while delivering quality services to every client.

Any concerns regarding a completed service must be reported within 72 hours (3 days) of your appointment.

Please note the following:

• All sales are final.
• Refunds are not provided under any circumstances.
• Retouch or correction services are available for an additional fee.
• The cost of adjustments will depend on the hairstyle and the amount of work required.

This policy helps ensure fairness, consistency, and high-quality service for all clients.

Thank you for choosing Braids By Grace. We look forward to serving you!